Free
See the whole loop working.
$0
50 conversations a month
- 1 chat workspace, Slack or Discord
- Core commands
- Handoff summaries
- 30-day history
- RelayHelp badge on the widget
Pro
For a team doing support every day.
$49/mo
$490/yr
1,000 conversations a month
- Unlimited agents
- No badge
- Support hours and email fallback
- CSAT
- 90-day analytics
- 200 AI credits a month
Team
For several brands or chat workspaces.
$149/mo
$1,490/yr
5,000 conversations a month
- Everything in Pro
- Up to 3 widgets or brands
- Several chat workspaces across platforms
- API and webhooks
- Audit log export
- All-time analytics
- 1,000 AI credits a month
- Priority support
credits you can predict
One credit is one AI answer or one translated ticket. Top up at $10 for 200. Summaries never cost credits.
a hard cap you set
When your monthly cap is reached the AI steps back and people take the tickets.
over your limit?
Messages keep flowing and nothing gets hidden. You get an email, and after two months over, a nudge to upgrade.
questions
Do my customers need an account?
No. They chat in the widget on your site and can leave an email if they want a copy of the replies.
Do my agents need to learn a new tool?
No. Agents work entirely in Slack or Discord. The web dashboard is for owners, and it has no reply box.
Which chat apps do you support?
Slack and Discord, with the same commands, buttons and summaries on each.
Can volunteer mods keep their handles private?
Yes. Customers see an agent alias, never a personal handle.
What happens if we switch chat apps?
Your tickets stay. They live in RelayHelp, not in the thread.
Do you have SOC 2?
Not yet. If you need a security review today, RelayHelp isn't the right fit for now.